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Testimonials

Rick Cagle

My first real project work at Silknet Software (now Kana Software) was working under Michael's leadership on an early version of the J2EE successor to an already established COM product. His reputation with the customer, with in-house engineering, and with other consultants impressed me. He was clearly the go-to resource. Later, as I worked independently with other J2EE customers, time and again as I needed deeper knowledge for customization and integration, the best artifacts I would come across had Michael's name on them, demonstrating that he'd graduated from mere expertise to something far more interesting—vision! After KANA, I had the opportunity to work for Michael in private consulting at ETC, where he continued to develop those abilities across a variety of technologies, business environments, and leadership and mentoring roles. I would consider myself fortunate to be offered a third opportunity to work with Michael.

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